Customer Service Representative

We are looking for a Customer Service Representative to support a high-volume service environment in Newark, New Jersey. This Long-term Contract position is ideal for someone who communicates clearly, enjoys helping customers, and can manage call-related tasks with accuracy and professionalism. The person in this role will handle customer inquiries, process orders, and provide dependable support across inbound and outbound interactions.

Responsibilities:
• Respond to incoming customer calls promptly and provide courteous, solution-focused assistance
• Place outbound calls as needed to follow up on requests, confirm details, or resolve open issues
• Enter customer orders and service-related information accurately into internal systems
• Address a wide range of customer questions by providing clear information on products, services, or account-related matters
• Document conversations thoroughly to ensure records are complete and easy for internal teams to reference
• Escalate complex concerns to the appropriate department when issues require additional review or specialized support

Qualifications:

• Experience working in a call center or customer-facing support role
• Ability to manage inbound and outbound calls with professionalism and efficiency
• Strong customer service skills with a calm and helpful communication style
• Accuracy in order entry and data input tasks
• Comfortable handling multiple tasks while maintaining attention to detail
• Reliable verbal and written communication skills

Compensation

$23.75-$32.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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