Overnight/3rd Shift Customer Service Representative

We are looking for an Overnight/3rd Shift Customer Service Representative to support a busy logistics operation in Eagan, Minnesota. This Long-term Contract position is ideal for someone who enjoys helping customers, handling high-volume communication, and ensuring orders are processed accurately. The person in this role will serve as a key point of contact for inbound inquiries while delivering dependable service and maintaining strong attention to detail.

Responsibilities:

• Respond to incoming customer calls with professionalism, providing clear information and timely support for service-related questions.

• Assist customers with troubleshooting concerns, ensuring all details are recorded accurately in company systems.

• Manage a steady flow of inbound and outbound communications to resolve issues, confirm information, and support customer needs.

• Address customer concerns efficiently by identifying solutions, following established procedures, and escalating complex matters when necessary.

• Maintain accurate records of customer interactions, updates, and order activity to support operational visibility.

• Coordinate with internal teams to help ensure customer requests are handled promptly and service expectations are met.

Qualifications:

• Previous experience in a call center or customer service environment.

• Ability to handle inbound calls while maintaining professionalism and accuracy.

• Experience with order entry and data input.

• Strong verbal communication and active listening skills.

• Comfortable making outbound calls when follow-up or clarification is needed.

• Solid attention to detail and the ability to manage multiple tasks effectively.

Compensation

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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