Customer Service Representative

We are looking for a Customer Service Representative to support a busy logistics operation. This Contract position is ideal for someone who enjoys balancing customer communication with delivery coordination in a fast-moving warehouse office setting. The person in this role will help keep scheduled deliveries on track, provide timely updates to customers, and resolve service concerns with professionalism.

Responsibilities:

• Monitor daily delivery activity for a high volume of drivers and maintain awareness of route progress throughout the day.

• Communicate with customers to provide order status updates and address questions related to scheduled deliveries.

• Adjust delivery appointments when changes occur and coordinate revised timing with customers in a clear and timely manner.

• Respond to inbound service issues involving orders or delivery concerns and work toward prompt resolution.

• Contact customers before scheduled delivery dates to verify availability and confirm appointment details.

• Conduct follow-up calls after deliveries to gather feedback and encourage survey participation.

• Enter and maintain accurate service and delivery information in internal systems and spreadsheets.

• Collaborate with dispatch and operations teams to support smooth delivery execution during peak seasonal demand.

Qualifications:

• Prior experience in customer service, dispatch, call center support, or a similar fast-paced service environment.
• Strong verbal communication skills with the ability to handle customer interactions professionally and confidently.
• Comfortable coordinating multiple delivery updates and managing shifting priorities throughout the day.
• Accurate data entry skills and close attention to detail when recording customer and delivery information.
• Basic Excel knowledge, including navigating spreadsheets and entering information efficiently.
• Willingness to work a variable schedule that may include weekdays, Saturdays, and select Sundays during peak season.
• Ability to learn new software tools and internal processes with training.

Compensation

$17.10-$19.80 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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