Customer Service Representative

We are looking for a Customer Service Representative to support customers from our Norcross, Georgia location in a fast-paced service environment. This Long-term Contract position focuses on delivering prompt, accurate assistance with quotes, orders, product information, and shipment updates. The ideal candidate is organized, responsive, and comfortable coordinating with internal teams to ensure a smooth customer experience.

Responsibilities:
• Create and send customer quotations with careful attention to accuracy, pricing, and turnaround time.
• Input sales orders into company systems, verify key details, and confirm information with customers as needed.
• Investigate product requests to determine the correct part numbers for orders and general inquiries.
• Monitor open orders and follow up proactively to help keep shipments and deliveries on schedule.
• Respond to customer questions about availability, pricing, order progress, and shipping status through phone and other communication channels.
• Work closely with production, purchasing, and shipping teams to address order discrepancies and support customer requirements.
• Keep customer profiles, order data, and related records current and accurate within internal systems.
• Resolve service issues professionally by addressing concerns, answering questions, and providing effective solutions.

Qualifications:

• Experience in customer service, call center support, or a similar client-facing role.
• Ability to manage order entry tasks with a high level of accuracy and attention to detail.
• Strong communication skills for handling inbound calls and customer follow-up interactions.
• Comfortable researching product information and matching inquiries to appropriate part numbers.
• Ability to coordinate with multiple departments to solve problems and meet deadlines.
• Proficiency with standard business systems and maintaining organized customer records.
• Strong time-management skills with the ability to prioritize multiple requests in a fast-paced setting.

Compensation

$21.85-$25.30 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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