CSR/Support Specialist

Visual Sound Inc

TITLE: CSR/Support Specialist

ABOUT THE ORGANIZATION: It takes a special company to stand out in today’s highly competitive audio visual (AV) market. Welcome to Visual Sound, the company that exceeds your AV expectations. With Visual Sound, you will enjoy the benefits that come from partnering with highly-trained, industry-certified professionals who offer much more than just technical “know how.” Emphasizing prompt, professional service, customized solutions and the highest quality work, we ensure that your system is perfect for your space, your needs and your budget. With decades of experience in designing, building and servicing cutting-edge AV solutions, Visual Sound stands out from the crowd. Our ability to grow and adapt to the latest technology and customer needs has made us a leader in the industry. A widely-recognized supplier of AV solutions, our flexibility allows us to provide a variety of services to a wide range of industries. From classrooms to courtrooms, boardrooms to lecture halls, and houses of worship to corporate complexes.

DESCRIPTION:

Visual Sound is seeking is an (onsite) CSR/Support Specialist for our Corporate Office in Broomall, PA. The CSR/Support Specialist will possess previous experience in the following areas: customer service, sales support, inside sales/bid desk, data entry, technical operations, and puchasing.

Job Responsibilities:

Customer Service

• Data entry of customer orders and internal change orders into the Company's operating system
• Maintain knowledge of current products, vendors, distributors, manufacturers, manufacturer representatives, and other industry and company related information
• Provide timely follow-up on status of customer orders, back orders, shipping schedules, equipment for repair, wrong shipments, damaged goods, or missing parts, etc.
• Maintain confidential information related to customer transactions, including pricing, problems with units, manufacturing problems, etc.

Sales Support

• Assist with proposals to customers
• Ensure accuracy of product costs
• Respond to customer inquiries and needs, as received by telephone, fax, email or in-person, which may include the following:
• Requests for product information
• Place, change, or cancel orders
• Product/item availability
• Weekly product backlog review

Office Support

• Answering incoming calls and routing to proper department/person
• Locate appropriate company resource to assist customer when needed
• Ordering of facility supplies, coordination of events in showrooms, and ensure office equipment is working properly
• Distribution of incoming mail and preparation or outgoing mail

Bids

• Review information from bid sources, monitor bid sites, and research customer websites
• Ensure bids are qualified properly, distributed effectively, and assist in bid submission to customer in the correct format specified within the bid
• Request bid updates, amendments, and results as required

POSITION REQUIREMENTS:

• Ability to balance multiple tasks with changing priorities
• Ability to work and think independently and ensuring to meet deadlines
• Demonstrated ability to maintain strict confidentiality and handle sensitive matters with discretion
• Excellent attention to detail
• Must have clear and professional communication skills (written and oral) both internally and externally
• Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization
• Demonstrated customer service focus and client communication skills
• Ability to handle sensitive and confidential information
• Previous experience in the AV industry is a plus
• Minimum of a High school Diploma or equivalent
• Minimum 2-4 years of experience with office administrative functions preferred
• Intermediate proficiency with demonstrated experience utilizing office suite (Word, Excel, Powerpoint)

LOCATION: Visual Sound - Broomall

EOE STATEMENT: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.



Equal employment opportunity, including veterans and individuals with disabilities.

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