EHR Support Specialist

CIFC Health a program of Connecticut Institute For Communities, Inc. is seeking to hire a full-time Electronic Health Record (EHR) Support Specialist.  The position is in support of the smooth operation of the EHR System, and assist with overall IT related needs. Under the supervision of the EHR Manager, responsible for providing direct support to all of the health center sites and staff.

G. DUTIES AND RESPONSIBILITIES OF THE POSITION

Duties of the position are described in major functional areas listed below. Additional related duties may be assigned.

1. The EHR Support Specialist works directly with Network Systems Project Manager and Vice President to support the implementation of new Clinics to the EHR, to include initial setup, customization, testing, end user training and go-live support
2. The EHR Support Specialist responds to the Help Desk system to triage questions and issues for each clinical location
3. The EHR Support Specialist must provide timely, helpful and consistent responses and resolutions to all inquiries
4. The EHR Support Specialist provides effective support when interacting with end users to diagnose and problem solve issues
5. Direct tasks to appropriate internal staff or EHR Vendor as necessary
6. Develop and maintain knowledge base and all FAQ documentation
7. Track usage reports (e.g. top submitters, top types of incidents, and frequency of tickets) to evaluate efficiency, system pain points, areas to retrain; make short-term and long-term recommendations on ways to address
8. Assure compliance regarding data security
9. Manage users accesses to ticketing system and provide training on system usage
10. Support group and individual in-person and remote training for new incoming staff and re-training for current staff
11. Maintain documentation on processes, policies, system configuration, training guides and help related materials for end users
12. Support all required testing pertaining to system upgrades and added functionality
13. Stay abreast of new system functionality and available enhancements and enforcement of health center policies and procedures.
14. Track project status and managing processes efficiently. You will grow your eye for detail and your ability to anticipate by alerting others to opportunities and potential roadblocks so processes move smoothly.
15. Performs other related duties as assigned.

H. COMMITMENT:

We are committed to providing quality medical care and treatment that is coordinated and centered on the patient’s specific needs. We are recognized as a Patient Centered Medical Home and provide health care in a setting where patients are at the center of their care team. All employees of the Health Center are part of the patients care team and contribute to the team approach of promoting access, continuous, comprehensive care and work to provide quality improvement in the care provided to their patients.

I. KNOWLEDGE AND ABILITIES

• Knowledge (or capacity to rapidly require same) of FQHCs, and knowledge of Health Center administration. Knowledge of local resources, customs and language helpful. Excellent written and oral communication skills and superb customer service skills
• Problem solver and self-starter who is resourceful and takes initiative
• Comfortable working both collaboratively and independently
• Extremely organized with high attention to detail
• Abilities: Ability to provide assistance to all support staff, and patients, and to successfully assist with the management of a multifaceted Center. Ability to plan and direct activities; to write goals and objectives and to work closely with others.

J. INTERPERSONAL SKILLS

• Ability to communicate ideas and instructions orally and in writing at a professional level.
• Ability to speak, read and write English at a professional level.
• Bilingual skills preferred (English/Spanish and/or English/Portuguese).
• Ability to exhibit patience and tact when communicating with patients, staff, management funding agencies, referral sources, vendors and the public.
• Ability to project professionalism in conducting all activities.

K. MATHEMATICAL SKILLS

• Ability to calculate figures and amounts such as discounts, percentages and overtime.
• Ability to produce and interpret graphs, charts, spreadsheets and other managerial reports.

L. REASONING SKILLS

• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to interpret an extensive variety of instructions.
• Ability to summarize conclusions and instructions, then make recommendations and develop implementation strategies.
• Ability to maintain strict confidentiality at all times, including the ability to recognize situations in which confidentiality is required.
• Ability to write reports and business correspondence.
• Ability to read, analyze and interpret general business journals and technical procedures.

M. EDUCATION AND EXPERIENCE

• Bachelor’s Degree in a related field or equivalent experience
• Strong proficiency with Microsoft products
• Experience with Electronic Medical or Health Record Systems preferred (Significant training on CVN’s EHR provided)
• Ability to train/present to small to medium size groups with diverse experience levels, both in-person and virtually
• Experience in Internet security practices and HIPAA a plus
• FQHC or Health Agency experience strongly preferred, minimum 2 years of supervisory experience, or equivalent. Bi-lingual capacity (English/Spanish or English/Portuguese) strongly preferred. Acceptable tuberculosis screening results, a clear criminal record check and an initial health exam are required post job offer and prior to employment.

N. PHYSICAL DEMANDS AND WORKING CONDITIONS

• May be required to lift up to 30 pounds.
• Some exposure to communicable diseases.
• Noise level in work environment may be moderate.
• Available for evening and/or weekend meetings in connection with the duties herein.
• Travel by car, bus, airplane or train associated with attendance at conferences meeting in and out of state, with some overnight travel required.

 

Benefits:

Competitive compensation commensurate on experience. Comprehensive fringe benefits package including health care coverage and retirement program. CIFC Health is a NACHC and a PSLF approved site, eligible for the submission of loan forgiveness applications. 13-paid holidays and paid time-off. Monday-Friday day-shift schedule. Mission-focused environment.

Equal employment opportunity, including veterans and individuals with disabilities.

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