Desktop Support Analyst

We are looking for a SECONG SHIFT (1PM - 9PM) Desktop Support Analyst to provide hands-on technical support for end-user hardware and workstation environments in Penns Grove, New Jersey. This Long-term Contract position is ideal for someone who is comfortable troubleshooting desktop equipment, supporting Apple and Dell devices, and ensuring reliable day-to-day PC operations. The role requires a practical technician who can resolve hardware issues efficiently, assist with equipment setup, and help maintain a stable onsite computing environment.

Responsibilities:

• Provide frontline technical assistance for desktops, laptops, peripherals, and related hardware used across the site.

• Diagnose and correct workstation problems involving physical components, device connectivity, and general computer performance.

• Set up, install, and organize cabling for computer equipment, monitors, docking stations, and other user technology.

• Support and maintain Dell and Apple devices, including troubleshooting hardware-related incidents and coordinating replacements when needed.

• Prepare, deploy, and reconfigure PCs and associated equipment for new users, relocations, and refresh activities.

• Document service activity, hardware issues, and resolutions to support accurate tracking and ongoing operational continuity.

• Work with internal teams to resolve escalated technical issues and ensure timely restoration of user productivity.

Qualifications:

• Experience providing desktop or PC technician support in an onsite environment.
• Working knowledge of computer hardware, associated peripherals, and end-user device troubleshooting.
• Hands-on experience with cable installation and physical workstation setup.
• Familiarity supporting Dell Technologies equipment in a business setting.
• Experience working with Apple devices and resolving common hardware-related issues.
• Ability to manage multiple support requests while maintaining strong attention to detail and service quality.

Compensation

$28.50-$33.00 Hourly

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