Desktop Support Analyst

We are looking for a Desktop Support Analyst to join a manufacturing environment on a contract assignment. This onsite role is ideal for a hands-on team member who can provide dependable end-user support, troubleshoot workstation issues, and help maintain a stable desktop computing environment. The position will support daily technical operations while assisting with a Windows 11 deployment across the organization during a 5-month engagement.

Responsibilities:
• Provide onsite desktop support for employees by diagnosing and resolving hardware, software, and peripheral issues in a timely manner.
• Install, configure, and maintain Windows-based workstations, ensuring devices are set up according to operational standards.
• Support the rollout of Windows 11 by preparing machines, assisting with upgrades, and addressing post-deployment user issues.
• Manage user account and access-related requests within Active Directory, including basic permissions and account support tasks.
• Perform device imaging, configuration updates, and asset setup activities to keep end-user equipment ready for business use.
• Troubleshoot Windows 10 and Windows 11 environments to restore functionality and minimize disruption to daily operations.
• Coordinate with internal teams to escalate more complex technical incidents and help drive issues through resolution.
• Document support activities, recurring problems, and technical solutions to improve service consistency and future troubleshooting.

Qualifications:

• Hands-on experience providing desktop support in an onsite business environment.
• Working knowledge of computer hardware, including installation, diagnosis, and replacement of common components and peripherals.
• Experience supporting Microsoft Windows 10 and Windows 11 operating systems.
• Familiarity with Active Directory for user account administration and access support.
• Understanding of configuration management practices related to workstation setup and maintenance.
• Ability to troubleshoot technical issues methodically and communicate solutions clearly to end users.
• Availability to work onsite five days per week in New Castle, Pennsylvania.
• Ability to work effectively in a fast-paced contract assignment within a manufacturing setting.

Compensation

Based on experience

About Us

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.