Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for end users in Tempe, Arizona. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and access issues while delivering a strong customer support experience. The role focuses on troubleshooting Microsoft Windows environments, managing service requests, and helping employees stay productive through timely issue resolution.

Responsibilities:
• Provide first-level and desktop support for users experiencing issues with computers, operating systems, and common workplace applications.
• Diagnose and resolve technical problems related to Microsoft Windows and Windows 10 in a timely and organized manner.
• Manage incoming service desk tickets, document troubleshooting steps, and ensure requests are updated through completion.
• Support user account administration tasks, including access updates and directory-related requests within Active Directory.
• Escalate more complex incidents when needed while maintaining clear communication with users and internal support teams.
• Set up, configure, and maintain desktop and laptop systems to support daily business operations.
• Track recurring technical issues and share observations that help improve support processes and service quality.

Qualifications:

• Experience providing help desk or desktop support in a detail-oriented environment.
• Working knowledge of Active Directory for user account and access support tasks.
• Hands-on experience supporting Microsoft Windows, including Windows 10 systems.
• Ability to perform basic troubleshooting for hardware, software, and user access issues.
• Familiarity with service desk ticketing processes and accurate incident documentation.
• Strong communication skills with the ability to support users clearly and with attention to detail.

Compensation

$23.75-$27.50 Hourly

About Us

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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