Customer Service Representative

We are looking for a Customer Service Representative to join a team in Minneapolis, Minnesota. This position focuses on delivering responsive support to customers and agents, handling policy-related requests, and ensuring service issues are addressed with care and accuracy. The ideal candidate brings strong communication skills, sound judgment, and the ability to manage administrative tasks efficiently in a fast-paced insurance environment.

Responsibilities:

• Address customer questions, concerns, and disputes promptly while working toward accurate and satisfactory resolutions.

• Communicate policy details, product information, and claim or service updates clearly to customers and agency partners.

• Prepare and process insurance-related documentation, including coverage changes, beneficiary updates, confirmation notices, certificates, and invoice corrections.

• Enter and update information in internal records to support accurate account maintenance and policy administration.

• Review submitted paperwork for completeness and follow up as needed to ensure timely processing.

• Maintain organized files and documentation to support compliance, service continuity, and record accuracy.

Qualifications:

• High school diploma or equivalent required.
• Prior experience in customer service; call center experience is preferred.
• Working knowledge of insurance products and general insurance industry practices.
• Strong verbal and written communication skills with the ability to interact professionally across different audiences.
• Ability to handle sensitive situations with diplomacy, tact, and sound judgment.
• Good typing skills and comfort with routine data entry and administrative tasks.
• Strong organizational skills with the ability to manage time effectively and handle multiple priorities.

Compensation

$20.90-$24.20 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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