ServiceNow Analyst

Job Title: Business Systems Consultant III ServiceNow HRSD Configuration Analyst

Location: Remote

Schedule: Monday through Friday, 8:00 AM to 5:00 PM EST

Type: Long Term Contract

Pay: AVAILABLE ON W2

Position Summary

We are seeking a senior Business Systems Consultant with strong ServiceNow HR Service Delivery experience to support a growing HR technology team. This role will lead business system improvements, platform enhancements, and application support initiatives while serving as a subject matter expert between HR, business stakeholders, vendors, and IT teams.

This position focuses on ServiceNow configuration and administration rather than custom development. The successful candidate will provide expertise in HRSD applications, support system projects, gather requirements, coordinate testing efforts, and help drive process improvements across the platform.

Key Responsibilities

• Lead or support complex system enhancement and implementation projects.
• Gather, analyze, and document business requirements and translate them into system solutions.
• Serve as a subject matter expert for ServiceNow HR Service Delivery applications, including HR Case Management, Employee Relations, Employee Center, Journey Management, Knowledge Management, and HR Integrations.
• Configure ServiceNow solutions through field creation, form updates, workflow configuration, Flow Designer, Workflow Studio, and access control management.
• Support service requests, production issues, defects, and change requests.
• Develop project documentation, timelines, estimates, implementation plans, and status communications.
• Conduct stakeholder meetings and present recommendations to business and IT leadership.
• Perform fit gap analysis and evaluate solution options.
• Coordinate testing activities, test plans, test scripts, defect resolution, and deployment support.
• Monitor and coordinate issue resolution and escalate concerns when appropriate.
• Create reports and dashboards to support business operations and decision making.
• Maintain application environments and user access controls.
• Support training, user adoption, and post implementation reviews.
• Mentor team members and provide guidance on projects, processes, and best practices.
• Research industry trends and recommend process improvements where appropriate.

Qualifications:

Required Qualifications

• Bachelor’s degree in Information Technology, Business Systems, Business Administration, or a related field, or equivalent professional experience.
• 5 or more years of experience in Information Technology, Business Systems, or related technical roles.
• 3 or more years of hands on ServiceNow configuration experience.
• Experience supporting ServiceNow HR Service Delivery solutions.
• Experience with HR Case Management, Knowledge Management, Lifecycle Events, or related HRSD modules.
• Experience creating and maintaining ServiceNow reports and dashboards.
• Strong business analysis, requirements gathering, testing, and problem solving skills.
• Experience using Excel for data analysis and transformation.
• Excellent communication, presentation, organizational, and documentation skills.
• Ability to manage multiple priorities while working independently and collaboratively.
• Experience handling confidential and sensitive information.

Preferred Qualifications

• ServiceNow Certified System Administrator certification.
• Experience with Flow Designer, Workflow Editor, Automation Engine, and platform administration.
• Experience supporting HRSD implementations and enhancements.
• Experience with Performance Analytics.
• Experience working within HR operations or HR technology environments.
• Familiarity with Agile and DevOps methodologies.
• ITIL certification or knowledge.
• Experience with Visio, PowerPoint, SharePoint, and Azure DevOps.
• Basic JavaScript knowledge is helpful but not required.

Compensation

About Us

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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