Customer Service Supervisor

We are looking for a Customer Service Supervisor to lead front office operations in St. Petersburg, Florida. This contract to permanent position is ideal for someone who can guide a patient-facing team, promote high service standards, and support smooth daily clinic workflows. The role combines staff leadership, operational coordination, and hands-on problem-solving to help deliver an efficient and welcoming experience for patients and internal teams.

Responsibilities:

• Direct daily activities of the front desk team and provide consistent leadership to maintain strong service and operational standards.

• Coach staff on delivering a positive patient and employee experience while setting the example for attentive, responsive customer service.

• Oversee onboarding and training for new team members, ensuring employees understand procedures, expectations, and available resources.

• Monitor team performance, contribute to annual evaluations, and address performance concerns in partnership with leadership when needed.

• Coordinate staffing coverage, manage schedules, review time records, and communicate workforce needs to the appropriate leaders.

• Step into front office or insurance verification tasks during peak periods, including checking eligibility through payer portals and identifying scheduling inaccuracies.

• Resolve patient concerns in collaboration with leadership to improve satisfaction and strengthen service quality.

• Support site meeting preparation by organizing materials and sharing practical recommendations gathered from the front desk team.

• Partner with clinical, medical, and administrative colleagues to improve patient access, scheduling flow, and overall front desk effectiveness.

• Maintain compliance with privacy and confidentiality standards related to protected health information and participate in meetings, trainings, and committee work as required.

Qualifications:

• Bachelor’s degree in a related field.
• At least 6 years of supervisory experience in a community healthcare or mental health environment.
• Background working in a service-driven setting that uses metrics and performance measures to evaluate outcomes.
• Experience supporting multiple healthcare service lines and applying standard healthcare office policies and procedures.
• Proficiency with computers and Microsoft Office applications, along with the ability to learn and use organizational systems.
• Working knowledge of health insurance plans, eligibility processes, healthcare terminology, and relevant federal and state assistance programs.
• Strong written and verbal communication skills with the ability to exercise sound judgment and work effectively with colleagues.
• Bilingual English and Spanish skills are valued, and experience serving under-resourced communities is a plus.

Compensation

$27.00-$29.00 Hourly

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