Customer Service Representative

We are looking for a Customer Service Representative to support a high-volume customer onboarding initiative in Petersburg, Virginia. This is a Contract position focused on assisting a large number of residential customers through inbound phone support, account setup, and accurate information entry. The ideal candidate is comfortable handling frequent calls, providing clear service, and ensuring each customer interaction is completed with professionalism and attention to detail.

Responsibilities:
• Respond to a steady stream of inbound calls from customers seeking assistance with account enrollment and service setup.
• Guide callers through the onboarding process by collecting details such as name, service address, and billing information.
• Enter customer information accurately into company systems while maintaining strong attention to detail.
• Provide friendly, clear, and efficient support to help customers complete enrollment successfully.
• Use reference materials and approved resources to answer questions and ensure consistent communication.
• Manage a daily workload of approximately 50 to 75 calls while maintaining service quality and accuracy.
• Work closely with internal teams supporting outreach efforts to ensure customers receive timely assistance.
• Document call details and updates thoroughly to support smooth follow-up and recordkeeping.

Qualifications:

• Previous experience in call center or customer service environments.
• Ability to manage high-volume inbound calls in a fast-paced setting.
• Strong data entry and order entry skills with a high level of accuracy.
• Clear verbal communication skills and a detail-oriented phone manner.
• Comfortable collecting and verifying customer and billing information.
• Ability to follow established procedures, scripts, and reference guides.
• Strong organizational skills and the ability to multitask effectively during customer interactions.

Compensation

$17.58-$20.35 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.