Patient Care Coordinator

We are looking for a Patient Care Coordinator to support daily front desk and patient service operations in California. This Contract position is ideal for someone who combines strong administrative ability with a welcoming, patient-focused approach in a clinical setting. The person in this role will coordinate appointments, handle insurance-related tasks, maintain accurate records, and help create a smooth experience for patients and providers.

Responsibilities:
• Welcome patients and visitors in a courteous, attentive manner while creating a positive front office experience.
• Manage inbound and outbound phone communication, including follow-up outreach to schedule hearing evaluations, consultations, and return visits.
• Coordinate appointment calendars, send confirmations, and support efficient patient flow throughout the day.
• Gather intake documentation, update patient records, and maintain organized files and visit notes with accuracy.
• Review insurance coverage, complete benefit verification, and assist with authorization-related administrative tasks before visits.
• Support front desk operations by checking patients in and out, responding to routine questions, and processing payments.
• Assist with patient orders, confirm received items, document pickups in the system, and support accessory-related sales and service needs.
• Handle basic clinic administrative tasks such as inventory tracking, supply ordering, daily reporting, bank deposit preparation, equipment upkeep, and general office organization.
• Provide support for repair coordination under licensed supervision and assist with planning and logistics for community outreach activities.

Qualifications:

• At least 2 years of experience in a front desk, patient coordination, receptionist, or similar administrative support role.
• Demonstrated ability to manage a multi-line phone system and handle a high volume of inbound calls professionally.
• Experience scheduling appointments and coordinating calendars in a healthcare or clinic environment.
• Working knowledge of insurance verification processes, including medical benefit review and authorization support.
• Strong customer service and concierge-style communication skills with a patient-centered approach.
• Familiarity with basic medical terminology and the ability to communicate clearly with patients and clinical staff.
• Solid organizational skills, attention to detail, and accuracy in maintaining records, payments, and office documentation.

Compensation

$20.00-$22.00 Hourly

About Us

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