HR Generalist

We are looking for an HR Generalist to support a high-volume HR service environment in Albany, New York. This Long-term Contract position focuses on employee relations, benefits-related inquiries, and day-to-day HR support for a call center population, while helping maintain accurate records and consistent communication across the workforce. The ideal candidate brings sound judgment, strong follow-through, and the ability to manage sensitive issues with professionalism in a fast-paced setting.

Responsibilities:

• Serve as a primary escalation resource for complex HR questions involving benefits, workplace concerns, and employee support matters within the service center.

• Resolve employee issues promptly by partnering with HR colleagues, documenting outcomes thoroughly, and ensuring each case is handled with accuracy and care.

• Create and update reference materials, call guidance, and training content to strengthen call center support and promote consistent service delivery.

• Maintain complete records of calls, written inquiries, complaints, and follow-up actions to support compliance and operational visibility.

• Advise employees and leaders on workplace policies, performance concerns, corrective action practices, and other employee relations matters.

• Contribute to the development and maintenance of HR policies, procedures, handbook content, and employee-facing communications.

• Investigate complaints, support responses to agency matters, and assist with unemployment claims, appeals, and related documentation.

• Coordinate internal movement processes such as job bids, transfers, and promotions while also providing backup support across recruiting, training, leave administration, and benefits functions.

Qualifications:

• At least 2 years of human resources experience, including meaningful exposure to employee relations and core HR operations.
• Bachelor’s degree in Human Resources or a related field, or comparable hands-on experience in place of formal education.
• Strong written and verbal communication skills, with the ability to interact effectively with employees, leadership, and cross-functional teams.
• Experience working in a fast-paced call center or service center setting, including handling escalated inquiries with professionalism.
• Knowledge of HR administration, onboarding, benefits support, and HRIS tools used for recordkeeping and workflow management.
• Demonstrated ability to analyze information, exercise sound judgment, and manage multiple priorities with a high level of accuracy.
• Solid documentation, compliance, and data-tracking skills, including experience maintaining organized records and reporting information clearly.

Compensation

$23.75-$30.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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