Customer Service Representative

We are looking for a Customer Service Representative to support daily customer interactions from our New Jersey office. This Long-term Contract position is ideal for someone who enjoys helping customers, managing order-related requests, and maintaining a high standard of service in a fast-paced environment. The person in this role will handle a steady volume of inbound and outbound communication while ensuring accurate information is recorded and resolved efficiently.

Responsibilities:
• Respond to incoming customer calls and provide timely, detail-focused assistance for questions, concerns, and service needs.
• Place outbound calls as needed to follow up on open issues, confirm details, and support customer satisfaction.
• Process customer orders with accuracy, ensuring all entries are complete and aligned with internal procedures.
• Document conversations, updates, and resolutions clearly within the appropriate systems.
• Address service-related issues by gathering relevant information and coordinating next steps toward resolution.
• Maintain consistent communication with customers regarding order status, account inquiries, and general support requests.
• Manage multiple tasks efficiently while meeting productivity expectations in an in-office call center setting.

Qualifications:

• Prior experience in a customer service or call center environment.
• Ability to handle both inbound and outbound phone interactions with professionalism.
• Experience entering and updating orders or customer records with strong attention to detail.
• Clear verbal and written communication skills.
• Strong organizational skills and the ability to manage a high volume of customer activity.
• Comfort working in a permanent on-site office environment.
• Proficiency with standard business systems and customer service tools.

Compensation

$20.00-$24.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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