Bilingual Client Support Specialist

Our client is seeking a Bilingual Client Support Specialist (Spanish/English) to serve as the primary point of contact for customers, delivering exceptional service and building lasting relationships. This position is ideal for a customer-focused professional who is fluent in both English and Spanish and enjoys resolving issues, answering questions, and ensuring a positive client experience. The successful candidate is a strong communicator, an effective problem solver, and thrives in a collaborative, fast-paced environment.

Key Responsibilities

• Assist English- and Spanish-speaking clients via phone, email, and in person.
• Provide accurate information regarding products, services, accounts, and company policies.
• Resolve customer concerns efficiently while maintaining a high level of professionalism.
• Process orders, account updates, service requests, and other client transactions.
• Document customer interactions and maintain accurate records in the company's CRM system.
• Coordinate with internal departments to ensure timely resolution of customer needs.
• Follow up with clients to confirm satisfaction and provide additional assistance when needed.
• Identify opportunities to improve the overall client experience.
• Maintain productivity and quality standards while handling multiple priorities.
• Perform administrative duties and special projects as assigned.

Qualifications:

• High school diploma or equivalent required.
• 1–3 years of experience in customer service, client support, or administrative support.
• Fluency in English and Spanish is required (written and verbal).
• Strong interpersonal and communication skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office Suite and experience using CRM software.
• Ability to multitask and work effectively in a fast-paced environment.

Preferred Qualifications

• Experience in a client-facing role.
• Familiarity with Salesforce, HubSpot, Zendesk, or similar CRM platforms.
• Strong organizational and time management skills.

Compensation

About Us

TalentMatch^®

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