IT Help Desk I

We are looking for an IT Help Desk I specialist to provide hands-on technical support for a healthcare organization in Hawaii. This Long-term Contract position is ideal for someone who enjoys resolving hardware, software, and connectivity issues while helping end users stay productive. The role also supports day-to-day IT operations through equipment setup, troubleshooting, and coordination with higher-level support staff. Due to the nature of the work and onsite requirements, preference will be given to Hawaii residents. Applicants should be able to reliably commute or reside within the region to meet business needs. All qualified applicants are encouraged to apply by calling us at 808-531-0800.

Responsibilities:

• Install, configure, and maintain desktop systems, peripheral devices, basic network equipment, and required software for end users.

• Investigate and resolve technical issues involving computers, printers, and related hardware, including more advanced repair work when needed.

• Identify and troubleshoot connectivity problems affecting workstations, servers, printers, and networked devices.

• Support the relocation of IT equipment by coordinating disconnection, transport, reinstallation, and functionality checks.

• Assist Level 2 support personnel with escalated technical tasks and ongoing operational needs.

• Document service activities, equipment updates, and issue resolution details to help maintain accurate support records.

• Provide general technical assistance across assigned projects and complete additional duties as needed to support IT operations.

Qualifications:

• High school diploma or equivalent is required.
• An associate degree in information technology, computer systems, or a related field is preferred, or equivalent hands-on experience in an IT environment.
• At least 3 years of experience in information systems, technical support, or a closely related field is preferred.
• A+ certification, Network+ certification, or an equivalent technical credential is required.
• Valid driver’s license and reliable daily access to a personal vehicle are required.
• Ability to diagnose hardware, software, printer, and network issues in a detail-oriented support setting.
• Strong communication skills and the ability to work effectively with users, team members, and higher-level technical staff.

Compensation

$23.75-$27.50 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.