Customer Service Representative

We are looking for a Customer Service Representative to support daily customer interactions and order processing for a busy team. This long-term contract position is ideal for someone who brings strong customer service and order entry experience, communicates clearly, and can manage a high volume of inquiries with professionalism. The person in this role will handle inbound and outbound communication, accurately enter and maintain customer orders, and help ensure a positive customer experience across every interaction.

Responsibilities:

• Accurately enter, review, and process customer orders in the system, ensuring all information is complete and correct.
• Update existing orders, make revisions as needed, and verify order details before processing.
• Respond to incoming customer calls and messages promptly, providing accurate information and effective support.
• Place outbound calls as needed to follow up on requests, resolve open issues, or confirm order-related details.
• Assist customers with product, service, pricing, and order-related questions while maintaining a courteous and solutions-focused approach.
• Monitor order status and communicate updates, delays, or changes to customers in a timely manner.
• Update customer account records, document interactions, and maintain accurate order documentation.
• Use SAP and related systems to review order status, customer information, and service history.
• Coordinate with internal teams, including sales, shipping, and operations, to resolve order issues and ensure timely fulfillment.
• Escalate complex customer concerns as appropriate while maintaining a high level of customer satisfaction.

Qualifications:

• Minimum of 3 years of experience in customer service, order entry, or customer support, preferably in a high-volume call center or distribution environment.
• Proven experience processing, entering, and maintaining customer orders with a high degree of accuracy and attention to detail.
• Ability to manage inbound customer calls, outbound follow-up, and order-related inquiries in a fast-paced environment.
• Experience using SAP or a similar ERP system for order entry, order management, and customer record maintenance.
• Excellent verbal and written communication skills with a professional, customer-focused approach.
• Strong organizational, multitasking, and time management skills with the ability to prioritize competing responsibilities.
• Detail-oriented with the ability to maintain accuracy while processing orders and updating customer information.

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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