Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide reliable day-to-day technical assistance for employees in New York, New York. This Long-term Contract position focuses on supporting end users through efficient ticket resolution, device coordination, and strong communication across the business. The role is well suited to someone who enjoys hands-on troubleshooting, user support, and helping teams stay productive in both office and meeting environments.

Responsibilities:
• Coordinate the shipment and recovery of laptop equipment for onboarding and offboarding activities, working closely with external vendors and internal stakeholders.
• Deliver technical support for meetings and events by preparing audiovisual setups, resolving issues quickly, and helping sessions run smoothly.
• Handle employee support requests through the ticketing system, addressing common issues such as account access problems, password resets, and lockouts.
• Provide basic administration support across workplace tools including Google Workspace, Slack, Okta, Jamf, and other internal business platforms.
• Investigate desktop and system issues on Windows-based devices and apply practical fixes to restore user productivity.
• Partner with team members to resolve incidents efficiently and identify when requests should be escalated for deeper technical review.
• Maintain accurate service records and updates within the service desk platform to ensure visibility into issue status and resolution progress.

Qualifications:

• Experience supporting end users in a help desk, desktop support, or service desk environment.
• Working knowledge of Microsoft Windows and Windows 10 troubleshooting in a business setting.
• Familiarity with Active Directory and user account support tasks.
• Ability to manage and resolve service desk tickets with clear communication and consistent follow-through.
• Basic troubleshooting skills across hardware, software, access, and device-related issues.
• Exposure to administration tasks in tools such as Google Workspace, Slack, Okta, or Jamf.
• Comfortable working collaboratively within a team and recognizing when to escalate more complex technical issues.

Compensation

$28.50-$33.00 Hourly

About Us

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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