Member Services Rep

We are looking for a detail-oriented Member Services Rep to support a high-volume insurance environment. This contract opportunity with potential for a long-term role is ideal for someone who stays organized, maintains accuracy under pressure, and provides dependable service while managing frequent interruptions. The person in this role will handle member-related inquiries and administrative tasks with a strong focus on efficient data entry and consistent follow-through.

Responsibilities:

• Respond to member questions and service requests in a timely, detail-focused manner across phone, email, and other office communication channels.

• Enter and update member information with a high level of speed and accuracy while working in a busy setting.

• Manage multiple incoming requests at once and shift priorities smoothly when urgent matters arise.

• Maintain organized electronic and paper records through routine filing, document handling, and copying tasks.

• Use Microsoft Word, Excel, and email tools to prepare correspondence, track information, and support daily operations.

• Review data for completeness and accuracy before submitting updates or processing member-related documentation.

• Support the team with general administrative duties that help keep member service workflows efficient and responsive.

Qualifications:

• Previous experience in customer service, member support, or a similar administrative role.
• Strong data entry skills with the ability to type approximately 6,000 to 8,000 keystrokes per hour.
• Comfortable working in a fast-paced environment with frequent interruptions and changing priorities.
• Working knowledge of Microsoft Word, Microsoft Excel, and standard office software.
• Ability to communicate clearly and professionally in written and verbal interactions.
• Solid organizational skills with attention to detail in document management and recordkeeping.
• Experience with common office functions such as filing, copying, and email correspondence.

Compensation

$16.86-$19.53 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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