Customer Service Associate

We are looking for a Customer Service Associate to support patient account services for a long-term contract opportunity based in California. This remote day-shift role, working Monday through Friday, is best suited for a detail-focused candidate in the Pacific Time Zone who can manage medical billing follow-up, review explanation of benefits documents, and apply account adjustments accurately. The position requires strong independent judgment, excellent organization, and a service-minded approach when assisting with patient financial records and related requests.

Responsibilities:
• Manage medical billing follow-up activities by reviewing outstanding accounts and taking appropriate action to help resolve payment issues.
• Examine explanation of benefits documentation carefully and post account corrections or adjustments in line with payer guidance and internal standards.
• Verify patient statements for completeness and accuracy before they are finalized or communicated.
• Handle requests related to financial assistance, legal record inquiries, and bankruptcy notifications while maintaining proper documentation.
• Protect sensitive patient and account information by following confidentiality requirements and approved release procedures.
• Provide courteous, attentive support to patients and visitors while addressing questions related to billing or account status.
• Use billing platforms and related systems, including Cerner when applicable, to document activity and maintain accurate account records.
• Perform additional assigned duties that contribute to revenue cycle operations and customer service support.

Qualifications:

• Previous experience in customer service within healthcare billing, patient accounts, or revenue cycle support.
• Ability to interpret explanation of benefits forms and make accurate billing adjustments based on findings.
• Working knowledge of medical billing follow-up, collections processes, charge entry, and patient financial services.
• Strong attention to detail with the ability to audit account information and identify discrepancies.
• Comfortable working independently in a remote environment during Pacific Time Zone business hours.
• Experience with Cerner and comparable billing or account management systems is preferred.
• High school diploma or equivalent preferred; additional education or related training in healthcare administration is a plus.
• Ability to comply with vaccination requirements and employment eligibility verification policies, where applicable.

Compensation

$25.00-$27.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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