Collections Specialist

We are looking for a Collections Specialist to join a growing law firm in Severna Park, Maryland on a contract basis with the potential for a permanent role. This position supports the firm by managing delinquent accounts, communicating with property owners, and helping maintain accurate case information. The ideal candidate brings a calm, service-minded approach to difficult conversations and is comfortable working in a fast-paced office environment with opportunities for training and long-term growth.

Responsibilities:

• Manage past-due accounts for clients, following established collection procedures and deadlines.

• Communicate with property owners by phone and other channels to discuss outstanding balances, explain next steps, and encourage workable payment arrangements.

• Prepare and process collection-related documentation such as liens, legal filings, and wage garnishment materials in coordination with the legal team.

• Review client-provided account details and confirm that records are accurately entered and updated within the firm's collections platform.

• Respond professionally to challenging or sensitive inquiries while using sound judgment and de-escalation techniques.

• Support the collections department with administrative tasks, document handling, and status updates to help keep files organized and moving forward.

• Work closely with attorneys and team members to ensure collection matters are handled efficiently and in line with firm standards.

Qualifications:

• Previous experience in collections, customer service, administrative support, or another role involving frequent interaction with the public.
• Ability to handle difficult conversations with professionalism, patience, and confidence.
• Strong attention to detail with the ability to compare information, identify discrepancies, and maintain accurate records.
• Comfort using office software and systems, including Microsoft Excel and case or account management tools.
• Ability to manage multiple tasks in a structured, deadline-driven environment.
• Experience working in a law firm or legal support setting is helpful, but not required.
• Reliable transportation and ability to work on site in Severna Park, Maryland, with hybrid flexibility available after the initial onboarding period.

Compensation

$19.00-$22.00 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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