Help Desk/Desktop Support Analyst
Seeking an IT Support Specialist to provide technical support across desktop, network, and cloud environments. The ideal candidate will have strong troubleshooting skills, experience working within a ticketing system, and a solid understanding of networking fundamentals in a hybrid cloud environment.
Key Responsibilities
- Manage and resolve end-user support requests through a ticketing system.
- Troubleshoot hardware, software, and connectivity issues.
- Diagnose and resolve TCP/IP, DHCP, DNS, VPN, and network-related problems.
- Support users across on-premises and hybrid cloud environments.
- Document issues, resolutions, and support procedures.
Qualifications:
3+ years of IT support, help desk, or systems support experience.
Experience using ticketing platforms such as ServiceNow, Jira, Zendesk, or similar.
Strong knowledge of TCP/IP, DHCP, VPNs, and network troubleshooting.
Experience supporting Microsoft Windows, Microsoft 365, and Active Directory.
Excellent customer service, communication, and problem-solving skills.
Compensation
$55,000.00-$65,000.00 YearlyAbout Us
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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