Customer Service Representative

We are looking for a Customer Service Representative to support a busy customer care operation in Bloomfield, New Jersey. This Long-term Contract position is ideal for someone who enjoys helping customers, resolving order and website-related concerns, and keeping service requests organized across multiple channels. The role follows a hybrid schedule with onsite work three days per week and remote work two days per week, offering a balanced environment for someone who communicates well and works confidently with digital tools.

Responsibilities:
• Oversee and update the customer support ticket queue, ensuring inquiries are tracked, prioritized, and resolved in a timely manner.
• Respond to customer concerns related to product issues, general questions, online orders, and website functionality with professionalism and accuracy.
• Provide seasonal support for high-volume sales events, including Advent Calendar inquiries during peak months.
• Handle inbound and outbound customer interactions by phone and email while delivering clear, service-focused communication.
• Enter and maintain customer and order information accurately in internal systems and supporting spreadsheets.
• Assist customers with order-related requests, appointment coordination, and follow-up communication as needed.
• Work independently after onboarding while maintaining productivity, attention to detail, and service quality.
• Use Microsoft Word, Excel, and other digital tools to document activity, manage information, and support daily service operations.

Qualifications:

• Previous experience in customer service, call center support, or a similar client-facing role.
• Ability to manage inbound calls, outbound calls, and email correspondence in a fast-paced environment.
• Strong verbal and written communication skills with a customer-first approach.
• Comfort working with ticketing platforms, order entry systems, and web-based tools.
• Solid data entry skills with close attention to accuracy and detail.
• Proficiency with Microsoft Excel and Microsoft Word.
• Ability to learn quickly, stay organized, and work independently after training.
• Availability to work a hybrid schedule with onsite presence in Bloomfield, New Jersey three days per week.

Compensation

$21.00-$22.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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