Customer Success Specialist

Position: Customer Success Specialist

Location: 100% on-site / OKC, OK (close to downtown)

Pay: $23hr

Schedule:

• Monday–Friday, 8:00 AM – 5:00 PM (4 days on-campus, 1 day remote 12–9 PM)
• 1 Saturday per month (remote, 4-hour shift)

About the Role:

We are seeking a passionate and organized Customer Support Specialist to join our campus team and help students succeed. This role blends on-site collaboration with remote work, providing opportunities to engage with students, faculty, and staff while ensuring smooth daily operations. The ideal candidate is enthusiastic, adaptable, and customer-focused, with a strong drive to make a positive impact in students’ lives.

What You’ll Do:

• Support students through their academic careers, proactively advising assigned students via phone, email, or video communication.
• Address and resolve student issues through research, collaboration, and follow-up, serving as a point of contact for account inquiries and responding to all emails and voicemails within one business day.
• Document all student interactions in university applications and assist students in creating academic plans.
• Guide students using financial aid, managing application processes, and following up with Corporate Student Financial Services to resolve issues.
• Monitor and ensure accuracy of student payment plans, communicate with students regarding outstanding balances, and finalize registrations in accordance with university policy.
• Outreach to students based on attendance, support early at-risk students, and assist with satisfactory academic progress.
• Inform students of tutoring and other university resources, and implement activities to manage quarterly collection and bad debt expenses.
• Ensure compliance with university, state, and federal rules and regulations.
• Assist with scheduling, administrative tasks, and light office support; work one Saturday per month remotely (4-hour shift).
• Travel occasionally as business needs require; mobility within the office and remote work readiness are necessary

Qualifications:

Qualifications:

• 2–5 years in customer service, consultative sales, or account management in a fast-paced environment.
• Passionate about higher education and helping students achieve their goals.
• Inbound and outbound calls are required**
• Strong problem-solving, organizational, and critical-thinking skills.
• Excellent interpersonal, written, and verbal communication skills; active listening and customer focused.
• Adaptable and able to prioritize multiple tasks in a fast-paced environment.
• Collaborative team player with a strong internal drive (“heart and hustle”).
• Comfortable with occasional travel (plane, car, or metro) and working more than 40 hours/week when business needs require.
• Must have access to a remote work setup that meets privacy, internet, phone, and video conferencing requirements.

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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