Customer Service Representative

We are looking for a Customer Service Representative to join a busy team in Batavia, Illinois, supporting customers and internal departments in a dynamic manufacturing environment. This contract opportunity with potential for a permanent position is ideal for someone who enjoys balancing customer communication, order coordination, and day-to-day administrative support. The role works closely with sales, purchasing, and production to help ensure accurate orders, strong service, and on-time product delivery.

Responsibilities:
• Respond to customer inquiries by phone and email, provide order updates, and resolve service-related issues with professionalism and urgency.
• Enter and maintain customer orders accurately in the company system while verifying key details and documentation.
• Coordinate multiple requests at once, prioritizing tasks effectively to meet customer expectations and internal deadlines.
• Partner with purchasing teams to monitor stock availability and support appropriate inventory levels for incoming orders.
• Collaborate with production and manufacturing staff to help maintain product quality and support timely shipment schedules.
• Request and compare freight quotes to assist with shipping decisions and delivery planning.
• Communicate across sales and operational teams to keep order information current and ensure smooth fulfillment.
• Provide general administrative assistance as needed to support daily office operations.

Qualifications:

• At least 3 years of customer service experience within a manufacturing environment.
• Strong background in order entry and customer support in a fast-paced office setting.
• Advanced proficiency in Microsoft Office, particularly Excel.
• Ability to manage competing priorities with strong organization and multitasking skills.
• Clear written and verbal communication skills for working with customers and internal teams.
• Bachelor’s degree preferred.
• Experience with ERP or similar order management systems is a plus.
• Ability to read and interpret blueprints is preferred.

Compensation

$19.00-$22.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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