Customer Service Representative

Position Summary

We are seeking a customer-focused and professional Customer Service Representative to join our team. The ideal candidate is passionate about delivering exceptional service, resolving customer inquiries efficiently, and building positive relationships with customers. This role serves as a key point of contact for customers and plays an important role in maintaining customer satisfaction and loyalty.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.
• Resolve customer concerns, complaints, and issues in a timely and empathetic manner.
• Provide accurate information regarding products, services, policies, and procedures.
• Document customer interactions and maintain records in the company’s customer relationship management (CRM) system.
• Process orders, returns, exchanges, and account updates as needed.
• Collaborate with internal teams to ensure customer concerns are addressed effectively.
• Follow established service standards and company policies.
• Identify opportunities to improve customer experiences and provide feedback to management.
• Meet established performance metrics, including response times, quality standards, and customer satisfaction goals.

Qualifications:

• High school diploma or equivalent.
• 1+ years of customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency with Microsoft Office applications and basic computer skills.
• Ability to multitask, prioritize responsibilities, and work in a fast-paced environment.
• Strong attention to detail and organizational skills.

Preferred

• Experience using CRM systems.
• Experience in a call center, retail, healthcare, financial services, or related customer-facing environment.
• Associate's or bachelor's degree in business, communications, or a related field.

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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