Member Support

We are looking for a detail-oriented Member Support team member to join a credit union team in Auburn, Massachusetts on a Long-term Contract basis. This position focuses on delivering responsive service to members, guiding them through everyday account needs, and helping them understand available financial products. The ideal candidate brings a strong service mindset, operational accuracy, and the ability to support compliance standards in a member-facing environment.

Responsibilities:
• Assist members with routine questions related to savings products, account services, and credit union policies while providing clear and courteous support.
• Open and maintain new member accounts by following established procedures, documentation standards, and account-specific guidelines.
• Carry out required compliance-related tasks in accordance with internal policy and applicable regulatory expectations.
• Identify opportunities to introduce relevant credit union products and services, while helping grow membership through thoughtful recommendations.
• Offer members general guidance on deposit and loan options so they can make informed decisions based on their needs.
• Contribute to referral and performance goals by connecting members with relationship, lending, or affiliated specialists when appropriate.
• Represent the organization at additional branch or satellite locations as business needs require.
• Stay informed on updates to equipment, processes, and workplace procedures through training sessions, meetings, and internal communications.
• Participate in community outreach efforts, special assignments, and other operational duties as requested.

Qualifications:

• 2+ years of experience in customer service, banking, credit union operations, or a similar financial services environment.
• Working knowledge of banking industry practices and member-facing service standards.
• Experience supporting high-volume service channels such as branch operations or call center environments.
• Familiarity with BSA (Bank Secrecy Act) requirements and the importance of compliance in financial institutions.
• Strong communication skills with the ability to explain products, services, and policies in a clear and thorough manner.
• Ability to manage account-opening tasks accurately while following established procedures and regulatory guidelines.
• Comfortable promoting financial products and making referrals based on member needs.
• Willingness to travel between branch locations and nearby satellite offices as needed.

Compensation

$19.00-$21.00 Hourly

About Us

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