Member Support Specialist

A growing organization is seeking Member Support Specialists to provide exceptional service and support to customers in a fast-paced, team-oriented environment.

Key Responsibilities

• Respond to customer inquiries regarding billing, benefits, enrollment and claim and resolve issues accurately and efficiently.
• Provide support regarding products, services, account information, and general questions.
• Deliver a positive customer experience through professional communication and problem-solving.
• Maintain detailed documentation and follow through to resolution.
• Navigate multiple systems and online tools while managing customer interactions.

Qualifications:

Qualifications

• Minimum one year of customer service, contact center, or related experience.
• Strong communication, critical thinking, and problem-solving skills.
• Comfortable working with multiple applications and computer systems simultaneously.
• Ability to work independently while remaining highly collaborative.
• Demonstrated reliability, professionalism, and attention to detail.
• Flexible schedule availability, including occasional extended or weekend hours.

Preferred Traits

• Customer-focused mindset.
• Experience working in a quality-driven, metrics-based environment 
• Strong sense of ownership and accountability.
• Ability to thrive in a metrics-driven environment.
• Positive attitude and commitment to teamwork.
• Insurance/healthcare experience preferred 

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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