Member Services Representative

We are looking for a service-driven Member Services Representative to support members in Tallahassee, Florida within the Financial Services industry. This Long-term Contract position is ideal for someone who enjoys building trust, handling day-to-day banking needs, and guiding members toward solutions that support their financial goals. The role blends transaction support, account assistance, and relationship-building in a fast-moving branch environment where professionalism and accuracy are essential.

Responsibilities:
• Build strong member relationships by learning about financial needs and suggesting suitable banking products, services, and account options.
• Handle routine and complex transactions accurately, including deposits, withdrawals, transfers, payments, and account updates for consumer and business accounts.
• Explain digital banking tools and self-service resources so members can confidently access and manage their accounts.
• Contribute to membership and deposit growth by identifying opportunities to deepen relationships and recommend relevant savings solutions.
• Support branch coverage by assisting with both teller activities and platform-based member service tasks as traffic and staffing needs change.
• Follow established security and compliance procedures, remain alert to unusual activity, and help reduce exposure to fraud and operational risk.
• Participate in outreach efforts to reconnect with members, increase engagement, and uncover additional service opportunities.
• Assist with daily branch operations such as opening and closing tasks, resolving balancing issues, and supporting team service objectives.
• Maintain current knowledge of financial products, regulatory expectations, and internal procedures through ongoing training and development.

Qualifications:

• High school diploma or equivalent required.
• At least one year of experience in customer service, banking, retail sales, call center support, or another member-facing role involving cash handling.
• Strong communication and interpersonal skills with the ability to serve a wide range of members professionally and courteously.
• Ability to work efficiently in a fast-paced environment while managing multiple priorities with accuracy and attention to detail.
• Comfortable using computers for daily work, including data entry, typing, Microsoft Office applications, and banking or member service systems.
• Demonstrated commitment to delivering excellent customer service and helping individuals reach their financial goals.
• Ability to work collaboratively with a team and adapt to changing branch coverage needs, including floating support when required.
• Experience in the banking industry and familiarity with core banking or member service platforms preferred.

Compensation

$20.54-$23.78 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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