Collections Specialist

We are looking for a detail-oriented Collections Specialist to join our team in St. Louis, Missouri on a Contract basis. This role supports receivables, credit administration, and customer account maintenance by ensuring payments are applied accurately, account issues are resolved promptly, and financial records remain up to date. The position works closely with customers and internal partners to improve cash flow, support billing accuracy, and maintain compliance with credit and tax-related requirements.

Responsibilities:
• Apply daily customer payments to the correct accounts, balance receipt batches, and investigate any posting variances with internal teams or clients.
• Reconcile card payment activity by comparing accounting records with merchant processing settlements and addressing mismatches promptly.
• Enter invoice and remittance activity across customer purchasing portals and external payment platforms while keeping transaction records accurate.
• Review aging reports, track overdue balances, and communicate with customers to drive timely resolution of outstanding accounts.
• Research billing issues such as disputed charges, payment differences, and unapplied amounts, then coordinate corrections as needed.
• Maintain customer master data, including billing information, shipping details, tax status, and other account documentation.
• Evaluate credit applications by reviewing references and supporting documents, helping establish appropriate account terms and credit limits.
• Coordinate new customer setup, assist with held order release requests, and support payment method onboarding by validating required information.
• Partner with accounting to process account adjustments, miscellaneous credits, offsets, and documentation related to tax exemption compliance.
• Monitor shared finance communications and respond to internal and external inquiries while contributing ideas to improve collection and receivables workflows.

Qualifications:

• High school diploma required; additional education in accounting, finance, business, or a related discipline is preferred.
• At least 3 years of experience in collections, accounts receivable, credit, or general accounting support.
• Working knowledge of core accounting concepts and day-to-day receivables processes.
• Hands-on experience with cash application, account reconciliation, collections follow-up, and credit review activities.
• Familiarity with billing resolution and customer account research in a business environment.
• Understanding of sales tax documentation and exemption certificate administration; experience with Avalara tools is a plus.
• Strong communication and organizational skills with the ability to manage multiple customer and internal requests effectively.

Compensation

$23.75-$27.50 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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