Collections Specialist

We are looking for a detail-oriented Collections Specialist to support receivables activities for a growing team in Houston, Texas. This Long-term Contract position is ideal for someone who can manage a large volume of accounts while maintaining accuracy and strong customer communication. The role follows a hybrid schedule with time split between the office and remote work, and it offers the opportunity to contribute to timely cash flow and account resolution.

Responsibilities:
• Manage outreach and follow-up activities for a high volume of customer accounts to secure timely payment and reduce outstanding balances.
• Review account status, billing details, and payment history to identify discrepancies and determine the best collection approach.
• Communicate with customers by phone and in writing to resolve past-due balances while maintaining a detail-oriented and service-focused approach.
• Use Excel tools such as formulas, pivot tables, and lookup functions to track collection activity, analyze aging trends, and prepare status reports.
• Partner with internal teams including billing, customer service, and accounts receivable to investigate issues and support account resolution.
• Document collection efforts, customer responses, and payment commitments accurately within accounting and CRM systems.
• Apply sound judgment and negotiation skills to address disputes, establish payment arrangements, and escalate complex cases when needed.
• Support ongoing process updates and system-related changes as needed while maintaining continuity in daily collections operations.

Qualifications:

• Prior experience handling collections for a large number of accounts in a fast-paced environment.
• Intermediate Excel skills, including the ability to work with formulas, pivot tables, and VLOOKUP functions.
• Strong verbal and written communication skills with the ability to interact effectively with customers and internal stakeholders.
• Demonstrated problem-solving ability and confidence negotiating payment outcomes and account resolutions.
• Background working with accounts receivable, billing support, and collection processes.
• Experience using accounting software, CRM platforms, or related financial systems.
• Ability to stay organized, manage multiple priorities, and maintain accurate records in a hybrid work environment.

Compensation

$26.60-$30.80 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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