Customer Experience Specialist

We are looking for a customer-focused detail-oriented individual to support positive client interactions for a non-profit organization in Lathrop, California. This Long-term Contract opportunity is ideal for someone with at least 2 years of experience who can communicate clearly, resolve concerns efficiently, and deliver attentive service across email and other channels. The role suits a detail-oriented individual who is comfortable using Microsoft Office applications, applying basic math skills, and assisting both English- and Spanish-speaking customers.

Responsibilities:
• Respond to customer questions and service requests through email and other communication channels with professionalism and accuracy.
• Guide clients through routine issues, providing clear solutions that improve satisfaction and strengthen the overall customer experience.
• Maintain organized records of interactions, updates, and follow-up actions using standard office tools and internal tracking methods.
• Support Spanish-speaking customers by delivering clear communication and ensuring they receive timely assistance.
• Review customer information carefully, complete basic calculations when needed, and process service-related details with accuracy.
• Partner with internal team members to address concerns, share updates, and help create a consistent support experience.
• Monitor recurring customer issues and communicate trends or service gaps to help improve ongoing support processes.

Qualifications:

• At least 2 years of experience in customer service, customer success, or a related support-focused role.

• Ability to write clear and effective email correspondence with strong attention to tone, clarity, and detail.

• Working knowledge of Microsoft Office Suite, including common business applications used for communication and documentation.

• Spanish language skills with the ability to assist customers effectively in bilingual interactions.

• Basic math skills and the ability to handle routine numerical information accurately.

• Strong interpersonal skills with a commitment to delivering responsive and respectful customer support.

• Ability to stay organized, manage multiple tasks, and follow through on customer needs in a timely manner.

Please call 209.279.5269 once application has been completed

Compensation

$24.00-$28.00 Hourly

About Us

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