Call Center Specialist

We are looking for a Call Center Specialist to join a busy customer support team. This contract-to-permanent position is ideal for someone who thrives in a fast-moving inbound call center and can balance customer service, coordination, and administrative accuracy throughout the day. The role supports customers, field technicians, and internal teams by managing service requests, updating work orders, and helping drive timely resolution of service-related issues.

Responsibilities:

• Respond to a high daily volume of incoming calls from customers and field technicians while providing attentive and efficient service.

• Document service needs accurately by creating, updating, and maintaining work orders within the company system.

• Complete work order closeout tasks after services are finished, confirming that records are accurate and up to date.

• Distribute finalized daily assignments to technicians and adjust scheduled work as operational needs change.

• Remove, reschedule, or reroute service calls in technician queues to support timely coverage and customer satisfaction.

• Review equipment and service history to assist with issue identification and support effective problem resolution.

• Provide remote assistance to field technicians by sharing service information, troubleshooting details, and next-step guidance.

• Partner with sales and installation teams to address service concerns and coordinate updates related to customer issues.

• Process customer refunds through approved payment platforms while following accuracy and compliance standards.

Qualifications:

• Prior experience in a call center, customer service, or other high-volume support setting is preferred.
• Ability to manage multiple tasks at once while maintaining accuracy in a fast-paced environment.
• Strong attention to detail with solid organizational and follow-up skills.
• Effective verbal communication skills with the ability to interact professionally with customers, technicians, and internal teams.
• Ability to stay composed during difficult conversations and de-escalate frustrated customer situations.
• Basic office and computer skills, including comfort using customer service and work order management software.
• Quick learning ability and strong problem-solving skills when handling service-related questions or issues.

Compensation

$19.00-$22.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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