Customer Service Representative

We are looking for a Customer Service Representative to support daily customer interactions for a Contract position based in Encino, CA. This role focuses on delivering responsive service over the phone and through email while accurately documenting information and coordinating follow-up tasks. The ideal candidate is comfortable in a call center environment, manages details carefully, and brings a detail-oriented, service-oriented approach to every customer exchange.

Responsibilities:

• Handle a high volume of incoming calls, provide timely assistance, and resolve customer questions with accuracy.

• Respond to email inquiries, share clear information, and ensure customers receive consistent follow-up on open requests.

• Enter customer details, service updates, and order information into internal records with a strong focus on accuracy.

• Place outbound calls when needed to confirm information, provide updates, or support appointment scheduling.

• Process order entry activities and verify that submitted information is complete and correctly recorded.

• Coordinate and schedule appointments based on customer needs, availability, and service requirements.

• Use VoIP phone systems and standard office software to manage communications, track activity, and maintain organized documentation.

• Support day-to-day call center operations by maintaining service quality, escalating complex issues appropriately, and contributing to an efficient customer experience.

Qualifications:

• Prior experience in customer service or a call center role handling inbound customer communication.
• Ability to manage both phone and email interactions while maintaining a courteous and detail-focused tone.
• Strong data entry skills with careful attention to detail and accuracy.
• Experience with order processing, record updates, or appointment scheduling in a fast-paced environment.
• Working knowledge of VoIP phone platforms and confidence navigating call-handling systems.
• Proficiency in Microsoft Excel and Microsoft Word for routine documentation and administrative tasks.
• Effective communication skills, including active listening, problem solving, and clear follow-through on customer needs.

Compensation

$22.00-$22.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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