Account Manager

We are looking for an Account Manager to support customer relationships within a plastics manufacturing environment in Greenville, South Carolina. This contract opportunity has the potential to become permanent and is ideal for someone who can strengthen client partnerships, guide customers through onboarding, and help ensure a high-quality service experience. The person in this role will work closely with internal teams to align account strategies with customer objectives and maintain consistent communication throughout the client lifecycle.

Responsibilities:
• Build and maintain strong working relationships with customer accounts through ongoing communication and proactive follow-up.
• Facilitate recurring meetings with clients to review performance, discuss priorities, and identify opportunities to support their business goals.
• Represent the voice of the customer internally by sharing feedback, priorities, and concerns with cross-functional teams.
• Coordinate the onboarding process for new customers, including account setup guidance, training support, and early-stage relationship management.
• Use CRM and SAP systems to track account activity, document client interactions, and maintain accurate customer records.
• Partner with internal stakeholders to develop account plans that improve service delivery and strengthen long-term client engagement.
• Monitor the overall customer experience and address issues promptly to help maintain satisfaction and retention.

Qualifications:

• Prior experience in account management, customer success, or a related client-facing position.
• Demonstrated ability to build trust and maintain strong, detail-oriented relationships with customer accounts.
• Working knowledge of CRM platforms and experience keeping account information organized and up to date.
• Familiarity with SAP or similar enterprise systems used to manage customer or operational data.
• Strong communication skills with the ability to lead business discussions and present information clearly.
• Ability to collaborate effectively across departments to support customer needs and resolve concerns.
• Experience supporting customer onboarding, training, or account setup activities is preferred.

Compensation

$29.45-$34.10 Hourly

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