Customer Service Representative

We are looking for a Customer Service Representative to support day-to-day client interactions from our New Jersey location. This Long-term Contract opportunity is ideal for someone who enjoys assisting customers, handling order-related questions, and providing prompt, detail-oriented service across phone-based channels. The person in this role will help maintain a positive customer experience by responding accurately, resolving concerns efficiently, and keeping order information organized and up to date.

Responsibilities:
• Respond to incoming customer calls and provide timely, courteous assistance for a range of service-related inquiries.
• Place outbound calls as needed to follow up on requests, confirm details, and support issue resolution.
• Enter customer orders accurately into internal systems while verifying product, quantity, and account information.
• Review and process purchase order details to ensure requests are recorded correctly and routed without delays.
• Investigate customer concerns and work toward practical resolutions that align with service expectations.
• Maintain clear records of interactions, updates, and order activity to support smooth communication and tracking.
• Coordinate with internal teams when necessary to address order questions, service issues, or account-related matters.

Qualifications:

• At least 1 year of experience in a customer service or call center environment.
• Demonstrated ability to manage inbound calls professionally while delivering accurate information.
• Experience with order entry and handling purchase orders with strong attention to detail.
• Comfortable making outbound calls for follow-up, clarification, or customer support purposes.
• Ability to resolve customer issues calmly and effectively in a fast-paced setting.
• Strong verbal communication, listening, and organizational skills.
• Basic computer proficiency and confidence working within order or customer management systems.

Compensation

$20.00-$21.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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