Customer Service Representative I (US)

We are looking for a HYBRID Customer Service Representative I to support customer-facing operations for a bioprocessing-focused business in King of Prussia, Pennsylvania. This Long-term Contract position will serve as a key link between customers and internal teams, helping coordinate orders, resolve service issues, and maintain a high standard of responsiveness. The role requires strong communication, sound judgment, and the ability to keep order activity moving efficiently from initial request through final billing.

Responsibilities:

• Oversee customer orders from initial entry through final invoice, ensuring accuracy and timely progression at each stage.

• Work closely with sales, supply chain, finance, quality, regulatory, production, and logistics teams to support successful order completion.

• Coordinate shipment arrangements and monitor delivery status when transportation support or tracking updates are needed.

• Identify service risks early, address customer concerns proactively, and elevate complex issues to leadership when necessary.

• Manage exceptions that may delay fulfillment, including follow-up on account or credit-related matters.

• Communicate clearly with customers and internal stakeholders to provide updates, clarify requirements, and maintain confidence in the process.

• Support a smooth customer experience by balancing independent task ownership with effective teamwork across functions.

Qualifications:

Must be able to work 3 days per week in office.

• Bachelor’s degree, or a high school diploma combined with at least 2 years of strong customer service experience.

• Excellent written and verbal communication skills with a detail-oriented and customer-focused approach.

• Demonstrated ability to work independently, stay organized, and solve problems proactively.

• Proficiency with Microsoft Word, Excel, and Outlook in a business environment.

• Ability to work on a hybrid schedule in the King of Prussia, Pennsylvania office three days per week.

• Experience collaborating with cross-functional stakeholders in areas such as operations, logistics, finance, or sales.

• Familiarity with chemistry, life sciences, or similar technical environments is preferred.

• Experience using ERP platforms such as SAP is preferred.

Compensation

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