Collections Specialist

We are looking for a Collections Specialist to support accounts receivable efforts for a bank on the North Shore.

The role is temporary to hire and parking is free.

Responsibilities for the Collections Specialist are:

• Manage collection efforts for both business and individual accounts to improve payment performance and minimize delinquent balances.

• Track open receivables, identify past-due accounts, and take timely action to secure payment.

• Communicate with customers to research payment issues, resolve account concerns, and establish practical repayment arrangements when needed.

• Document all outreach, account updates, and collection results in a clear and organized manner.

• Partner with billing and internal support teams to investigate invoice questions and confirm accurate account details.

• Review credit information and payment trends to recognize potential risk and support informed collection decisions.

• Apply effective recovery techniques that align with team targets and overall financial objectives.

• Prepare status updates and collection reports that highlight account activity, aging, and progress toward resolution.

• Carry out collection activities in accordance with company standards and applicable regulations.

• Recommend process improvements that can strengthen efficiency and support better collection outcomes.

If you are interested in being considered for this Accounts Receivable Specialist position, please 1) Apply online AND 2) follow up with a phone call to 888-396-0099!

Qualifications:

• Prior experience handling both commercial and consumer collections.
• Working knowledge of credit practices and billing-related collection procedures.
• Strong verbal and written communication skills with the ability to negotiate professionally.
• Ability to maintain precise records and manage account information with a high level of accuracy.
• Experience reviewing payment history and credit details to evaluate account risk.
• Familiarity with laws, regulations, and compliance expectations related to collections work.
• Proficiency with collection platforms, billing systems, or related financial software.
• Strong organizational skills and close attention to detail in a deadline-driven environment.

Compensation

$21.00-$28.00 Hourly

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