Help Desk Analyst

We are looking for a Help Desk Analyst to support a security-focused operation in Green, Ohio. This Long-term Contract opportunity is ideal for someone who enjoys resolving technical issues, documenting findings clearly, and assisting field teams through responsive support. The position begins with daytime training and access setup, then moves to evening shift-8PM-6AM and a four-day, 10-hour schedule Monday through Thursday. You will play a key role in identifying application issues, managing ticket activity, and helping maintain consistent technical support throughout the project.

Responsibilities:

• Provide frontline technical assistance by handling incoming support requests from field technicians and guiding them through issue resolution.

• Review application behavior before and after switch upgrade activities, recording any defects, inconsistencies, or performance concerns discovered during testing.

• Create, update, and track service desk tickets to ensure problems are documented accurately and routed for timely follow-up.

• Troubleshoot Windows-based desktop and user access issues using sound diagnostic methods and clear communication.

• Support account-related tasks within Active Directory, including access validation and basic user environment troubleshooting.

• Maintain detailed records of incidents, observations, and outcomes to support reporting and resolution efforts.

• Participate in required training and onboarding activities to obtain network access and become fully prepared for project support needs.

Qualifications:

• Experience working in a help desk, service desk, or desktop support environment.
• Working knowledge of Active Directory for basic user and access support tasks.
• Hands-on experience supporting Microsoft Windows and Windows 10 systems.
• Ability to perform basic technical troubleshooting and clearly document findings.
• Familiarity with creating and managing service desk tickets in a structured support process.
• Strong verbal and written communication skills when assisting users and coordinating with technical teams.
• Availability to complete initial day-shift training Monday through Friday and then work a Monday through Thursday schedule.

Compensation

Based on experience

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