Call Center Specialist

We are looking for a Call Center Specialist to join our team in Hudson, Wisconsin in a contract-to-permanent capacity. This role is ideal for someone who combines strong customer support skills with administrative accuracy and can confidently manage inbound inquiries, documentation, and follow-up tasks. The position supports both internal teams and external clients, requiring clear communication, sound judgment, and a consistent, service-focused approach.

Responsibilities:
• Respond to incoming calls and client inquiries with care, providing timely assistance to both internal partners and external customers.
• Calm tense interactions by listening carefully, addressing concerns constructively, and guiding callers toward practical resolutions.
• Handle day-to-day administrative work such as preparing mailings, scanning records, faxing documents, and entering information into company systems.
• Review, complete, and update forms and related documentation with close attention to accuracy and processing requirements.
• Assist accounts receivable activities by checking service authorizations, identifying discrepancies, and coordinating corrections with appropriate representatives.
• Maintain organized digital records and support document workflows using tools such as Adobe and DocuSign.
• Coordinate scheduling and other workflow-related tasks to help keep team operations efficient and on track.
• Follow company policies, legal standards, and established procedures while completing assigned work.
• Strengthen job knowledge through ongoing training and skill development opportunities.

Qualifications:

• Experience in customer service, call center support, or administrative coordination roles.
• Ability to manage inbound calls professionally while delivering a high level of service.
• Strong written and verbal communication skills with the ability to handle challenging customer interactions effectively.
• Proficiency with common office technology and intermediate computer skills, including Microsoft Excel and digital document management tools.
• Experience with data entry, record maintenance, and processing forms within CRM or similar systems.
• Strong problem-solving skills and sound judgment when prioritizing tasks or resolving issues.
• Ability to stay organized, manage workflow efficiently, and maintain accuracy in a fast-paced environment.

Compensation

$20.00-$22.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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