Sales Support Admin

We are looking for a Sales Support Admin to join a manufacturing team in Rochester, New York. This Long-term Contract position focuses on delivering responsive customer support, handling order-related activities, and serving as a reliable point of contact for incoming inquiries. The ideal candidate is comfortable in a fast-paced call center environment and can manage both communication and administrative tasks with accuracy and professionalism.

Responsibilities:
• Respond to incoming customer calls and messages with timely, courteous, and solution-focused service.
• Enter and update customer orders accurately while ensuring all details are recorded correctly.
• Support customers with product, order, and service questions by providing clear and helpful information.
• Handle a steady volume of inbound interactions and place outbound follow-up calls when additional communication is needed.
• Coordinate with internal teams to resolve customer concerns, order issues, and service-related requests.
• Maintain organized records of customer interactions, order activity, and follow-up actions.
• Monitor open requests and ensure pending items are addressed in a timely manner.
• Assist with sales support administration duties that help maintain smooth daily operations.

Qualifications:

• Previous experience in customer service, call center support, or a similar client-facing role.
• Ability to manage inbound calls professionally while maintaining a high level of customer care.
• Strong data entry and order processing skills with close attention to detail.
• Comfortable making outbound calls for follow-up, clarification, or customer updates.
• Clear verbal and written communication skills.
• Ability to prioritize tasks and work effectively in a fast-paced environment.
• Proficiency with standard office and customer support systems.
• Experience supporting sales or order management activities is preferred.

Compensation

$20.00-$24.00 Hourly

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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