Sr Manager, Resolute Billing (EPIC)

We are seeking an experienced Epic Resolute Professional Billing (PB) Application Manager to lead the day-to-day operations of an Epic Resolute team supporting a complex healthcare revenue cycle environment. This individual will oversee a team responsible for configuring, maintaining, and optimizing the Epic Resolute Professional Billing application while driving strategic initiatives that improve operational efficiency, billing performance, and system reliability.

The ideal candidate is a proven people leader with deep expertise in Epic Resolute PB, healthcare revenue cycle operations, and project governance.

Responsibilities

• Lead, mentor, and develop a team of Epic Resolute Analysts.
• Establish team goals, performance metrics, and professional development plans.
• Conduct performance evaluations and foster leadership growth within the team.
• Oversee a portfolio of revenue cycle initiatives, from system enhancements to enterprise implementations.
• Develop and maintain project governance processes for project intake, prioritization, and reporting.
• Ensure projects are delivered on time, within scope, and aligned with business objectives.
• Review and approve complex Epic configurations to maintain system integrity, compliance, and data accuracy.
• Provide leadership for troubleshooting complex Professional Billing issues and perform root cause analysis.
• Leverage reporting and analytics to identify denial trends, revenue leakage, workflow inefficiencies, and other optimization opportunities.
• Translate analytical findings into actionable recommendations and process improvement initiatives.
• Establish and enforce change management and configuration governance standards.
• Partner with Revenue Cycle, Finance, Clinical Operations, and IT leadership to support strategic initiatives.
• Drive continuous optimization of the Epic Resolute environment.
• Lead application upgrades while ensuring system stability, security, and business continuity.

Qualifications:

Qualifications

Required

• Bachelor's degree in Computer Science, Healthcare Administration, Business Administration, or a related field.
• 7+ years of experience supporting Epic Resolute Professional Billing within a healthcare revenue cycle environment.
• 4+ years of leadership or management experience.
• Strong knowledge of Professional Billing workflows, including Charge Router, claims processing, remittance, and payment posting.
• Experience managing large-scale Epic implementations and application optimization projects.
• Demonstrated success building and leading high-performing technical teams.
• Experience developing governance processes for enterprise Epic or healthcare billing platforms.
• Strong understanding of HIPAA, CMS regulations, and commercial payer requirements.
• Epic Resolute certification.
• Project Management certification.

Preferred

• Master's degree in a related field.
• Experience with automation, AI, or robotic process automation (RPA) in healthcare operations.
• Lean Six Sigma or Agile experience.
• Experience with Power BI, Tableau, or other reporting and visualization tools.
• Additional Epic certifications.

Work Environment

• Lead a team supporting Professional Billing and Claims applications.
• Fast-paced healthcare technology environment.
• Occasional evening, weekend, and holiday work to support upgrades, maintenance, and critical system events.
• Up to 25% travel (approximately one week per month). 

Compensation

$145,000.00-$160,000.00 Yearly

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