Patient Access Specialist

We are looking for a Patient Access Specialist to support patient-facing access services for a healthcare organization in Tacoma, Washington. This Long-term Contract position is ideal for someone who can step into a fast-paced environment, manage a high volume of inbound calls, and accurately assist with insurance-related inquiries. The person in this role will help patients navigate scheduling, registration, and eligibility processes while maintaining accurate records and a detail-oriented, service-focused approach.

Responsibilities:
• Respond to a large volume of inbound calls and provide timely assistance to patients with access and registration needs.
• Verify insurance coverage and confirm eligibility details using real-time tools and available payer resources.
• Update, enter, and maintain patient demographic information with a high level of accuracy in the electronic medical record.
• Schedule appointments for primary care services and support specialty scheduling as needed, including orthopedics, gynecology, and pain management.
• Register new patients and collect required information to ensure complete and compliant account setup.
• Explain basic insurance concepts to patients and identify differences among commercial plans, HMO, PPO, Medicare, and Medicaid coverage.
• Review authorization and eligibility information to help prevent delays in care and reduce scheduling issues.
• Use Epic EMR and Google-based tools to document activity, manage patient information, and complete daily workflow tasks.

Qualifications:

• At least 1 year of experience in patient access, patient registration, scheduling, or a related healthcare support role.
• Working knowledge of medical insurance verification, eligibility review, and patient demographic maintenance.
• Ability to manage high volume inbound calls while maintaining professionalism, accuracy, and strong customer service.
• Familiarity with insurance plan types, including HMO, PPO, Medicare, Medicaid, and other common healthcare payers.
• Experience using Epic EMR or a similar electronic medical record system in a healthcare setting.
• Understanding of HIPAA requirements and commitment to protecting patient privacy and confidential information.
• Ability to work independently with minimal training and contribute effectively from the start.

Compensation

$24.00-$30.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.