Customer Service Representative

We are looking for a Customer Service Representative to support customers in Dover, DE in a Contract to permanent role. This position begins with two weeks of remote work followed by onsite participation, offering the opportunity to contribute to a growing team while delivering attentive, detail-focused service. The ideal candidate brings prior customer support experience, strong communication skills, and the ability to handle a fast-paced workload with accuracy and care.

Responsibilities:

• Respond to inbound customer inquiries by phone and provide clear, timely support tailored to each situation.

• Process orders and service requests accurately while maintaining complete and organized records.

• Build strong familiarity with company products and services in order to guide customers effectively.

• Identify appropriate opportunities to recommend additional products or services that align with customer needs.

• Handle a mix of inbound and outbound communication to resolve issues, follow up on requests, and strengthen customer satisfaction.

• Support customer retention by addressing concerns effectively and working toward positive outcomes.

• Collaborate with team members and onsite leadership after the initial remote training period to maintain consistent service standards.

• Manage multiple priorities under deadline while ensuring each interaction is handled with care and attention to detail.

Qualifications:

• At least 2 years of customer service experience, preferably in a call center or high-volume support environment.

• Demonstrated ability to manage inbound calls, outbound calls, and order entry tasks with accuracy.

• Strong verbal and written communication skills with a detail-focused and customer-focused approach.

• Solid computer skills, including comfort learning systems and performing basic data entry tasks.

• Good organizational skills and close attention to detail in a fast-paced setting.

• Ability to work independently while also contributing effectively within a team environment.

• Experience in banking or financial services is beneficial but not required.

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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