Customer Service Representative

We are looking for a Customer Service Representative to join a busy onsite team in California. This contract opportunity with the potential to become permanent is ideal for someone who enjoys assisting customers, handling a steady volume of inbound calls, and delivering attentive support in a call center setting. The person in this role will help resolve questions, address service-related concerns, and contribute to a positive customer experience during standard hours of 7:00 a.m. to 4:00 p.m.

Responsibilities:
• Respond to incoming customer calls promptly and courteously while providing accurate information and support
• Assist customers with questions related to products, orders, warranties, and general service concerns
• Handle complaint situations effectively and work toward fair, timely resolutions
• Document customer interactions clearly and maintain up-to-date records in company systems
• Use Microsoft Office and internal service platforms to track activity and complete daily tasks
• Escalate more complex customer issues when needed to ensure appropriate follow-up
• Maintain a dependable onsite presence and support team service goals throughout the workday

Qualifications:

• At least 1 year of customer service experience in a call center or high-volume phone environment
• Prior experience handling inbound calls is required
• Comfortable managing customer concerns, including warranty-related questions or disputes
• Basic proficiency with Microsoft Office Suite
• Experience with organizational service software is helpful
• Strong verbal communication skills and a detail-oriented phone manner
• Ability to work 100% onsite during a 7:00 a.m. to 4:00 p.m. schedule

Compensation

$19.00-$22.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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