Customer Success Specialist

Robert Half is partnering with a growing local organization to identify a Customer Success Specialist who is passionate about delivering exceptional customer experiences and ensuring orders are processed accurately from start to finish.

This is a great opportunity for someone who enjoys building relationships with customers, managing multiple priorities, and serving as a key liaison between clients and internal teams.

Responsibilities include:

• Enter customer orders and quotes into the company's processing system
• Maintain accurate order information within internal databases, spreadsheets, and CRM systems, including Salesforce
• Communicate order confirmations, shipping timelines, delays, and updates to customers
• Coordinate with internal departments to ensure orders are routed and fulfilled properly
• Provide customers with product documentation, manuals, cut sheets, and warranty information
• Assemble and distribute operation and maintenance manuals as needed
• Maintain organized records of open orders, completed orders, quotes, and sales documentation
• Answer and direct incoming phone calls professionally and efficiently
• Deliver exceptional customer service while building positive client relationships
• Assist with administrative projects, data entry, filing, and cross-functional support as needed
• Serve as a backup resource for other departments during periods of high volume

Qualifications:

• Previous customer service, customer success, inside sales support, order processing, or administrative experience
• Strong communication and relationship-building skills
• Excellent attention to detail and organizational abilities
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office applications
• Experience utilizing CRM systems, including Salesforce, is a plus
• Team-oriented mindset with a willingness to support various departments as needed
• Strong problem-solving skills and commitment to customer satisfaction

Interested in learning more? Apply today or connect with a Robert Half recruiter to discuss this Customer Success Specialist opportunity and how it aligns with your career goals.

Compensation

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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