Commercial Lending Consultant

We are looking for an experienced Bank Supervisor/Manager to support a high-performing entertainment banking team in Pasadena, California. (This onsite role can sit in Beverly HIlls or Pasadena.) This Long-term Contract position is ideal for a detail-oriented individual who can balance client service, operational oversight, and team leadership in a regulated banking environment. The role focuses on guiding daily deposit account activities, strengthening service quality, and partnering across internal functions to maintain accuracy, compliance, and a strong client experience.

Responsibilities:

• Lead day-to-day operational work by overseeing associates, providing direction, and stepping in directly when needed to keep service levels on track.

• Establish, refine, and maintain operating procedures and training documentation to promote consistency, efficiency, and adherence to banking standards.

• Partner with relationship managers, operations, compliance, risk, and other internal teams to ensure client service activities align with policy and regulatory expectations.

• Review team output for quality, timeliness, and accuracy, and address performance gaps through coaching, follow-up, and corrective action.

• Drive process enhancements that improve workflow efficiency and elevate the overall client experience within deposit account services.

• Coordinate account opening activities by collecting required client information, validating documentation, and ensuring new accounts are set up correctly.

• Respond to client questions related to account servicing, statements, deposits, and other banking needs, working across departments to deliver prompt resolution.

• Oversee time-sensitive deposit operations such as certificate of deposit renewals, manual wire processing with verification steps, and preparation of deposit-related reports.

• Support and develop team members through training, performance monitoring, and guidance on complex requests or escalated service issues.

Qualifications:

• 7+ years of experience in account management, banking operations, or a comparable client-facing banking leadership role.

• Demonstrated background in direct supervision, managerial oversight, and team productivity management within a commercial banking environment.

• Strong knowledge of banking compliance practices and the ability to apply regulatory and procedural standards in daily operations.

• Excellent verbal and written communication skills, with the ability to interact effectively with clients, colleagues, and business partners.

• Proven customer service skills and sound judgment when handling sensitive, high-priority, or escalated client matters.

• Ability to work both independently and collaboratively while managing multiple priorities in a fast-paced setting.

• Bachelor’s degree preferred, or an equivalent combination of education and relevant experience.

• Working proficiency in Mandarin is preferred.

Compensation

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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