Level 2/3 Engineer

We are looking for a Level 2/3 Engineer to provide part-time/adhoc IT support for a locally based IT services firm in Albuquerque, New Mexico. The role is primarily remote, while also requiring occasional on-site visits when client needs call for hands-on technical support. Flexible scheduling is available, though periodic coordination during standard business hours will be expected.

Initial IT support request is troubleshooting Network/WIFI issues for a local Non-profit.

Responsibilities:

• Diagnose and resolve network and Wi-Fi connectivity problems for client environments, including urgent service requests as they arise.

• Deliver Level 2 and Level 3 technical support across Windows server infrastructure, networking components, and related systems.

• Administer Active Directory tasks such as account and profile setup, directory maintenance, and issue remediation.

• Investigate server performance and configuration concerns to restore stability and maintain reliable operations.

• Configure and support firewall and network settings to help ensure secure and consistent connectivity.

• Provide remote troubleshooting for most requests while traveling on-site to client locations when direct intervention is necessary.

• Communicate clearly with client stakeholders, provide thorough service updates, and help set expectations around issue resolution.

• Coordinate availability for ad hoc support needs and participate in occasional business-hours check-ins to review active work.

• Document findings, actions taken, and recommendations to support ongoing service continuity for client accounts.

Other duties as needed

Qualifications:

The successful Level 2 /3 Engineer will have:

• At least 3 years of hands-on experience in infrastructure support or a similar IT role.

• Practical expertise with Active Directory administration, including user profiles, troubleshooting, and ongoing management.

• Experience supporting Microsoft Windows Server environments.

• Demonstrated ability to troubleshoot networking issues, including wireless connectivity and general infrastructure faults.

• Experience with firewall and server configuration in business or client-facing environments.

• Comfortable working independently in a primarily remote Contract role with occasional on-site responsibilities.

• Effective customer service and communication skills, with the ability to interact professionally with clients.

• Ability to manage flexible, part-time, and ad hoc support requests based on business needs and availability.

Compensation

About Us

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.